How much does delivery cost?
US$10, tracked all the way! Your Koh order ships from Sydney via DHL and finishes with USPS.
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Shipping & Returns 🚚
How long will my order take?
Shipped from Sydney. Delivered by USPS. 1-3 weeks from dispatch
Where do you ship to?
For now, it’s just California. We’re new here 🇺🇸
How can I track my order?
Track your Koh order from Sydney to your doorstep - DHL first, then USPS for the final stretch. 📦
Do I need to sign for my parcel?
No pen needed! ✍️ USPS deliveries don’t require a signature and can be safely dropped at your door.
My tracking is not working
Tracking link not working? It might just need more time or be waiting on customs. We’ll help you track it down. 🔍
I didn’t receive my Gift Card
Your Gift Card should land in your inbox, not your mailbox. Check spam, then reach out if it’s still MIA. 💌
Can I cancel or change my order?
Orders move fast. We can’t change or cancel them. Here’s what happens if something goes wrong. 🌀
Missing a part of your order?
If part of your order hasn’t arrived yet, don’t worry! We ship a heavy product and for everyone’s safety, orders are frequently split into multiple parcels. Each parcel has its own unique tracking number. The first tracking number you receive from us